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Troubleshooting |
| This section describes error messages and corrective actions. |
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1. The program has not been installed successfully. Please contact support. (Environment variable ELY_CDRNX_INSTDIR is not defined.) The program has not been installed successfully. Please contact support. (Directory specified by environment variable ELY_CDRNX_INSTDIR does not exist.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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2. The program has not been installed successfully. Please contact support. (The folder “Elysium” does not exist.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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3. The program has not been installed successfully. Please contact support. (The folder “settings” does not exist.) The program has not been installed successfully. Please contact support. (The file “checknut.ini” does not exist.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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4. The program has not been installed successfully. Please contact support. (The file “DekCheck.msg” does not exist.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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5. The program has not been installed successfully. Please contact support. (The file “adeKernel.ini” does not exist.) The program has not been installed successfully. Please contact support. (The file “system.ndr” does not exist.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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6. The program has not been installed successfully. Please contact support. (Environment variable ELY_CDRNX_TEMP_DIR is not defined.) The program has not been installed successfully. Please contact support. (Directory specified by environment variable ELY_CDRNX_TEMP_DIR does not exist.) The program has not been installed successfully. Please contact support. (Directory specified by environment variable ELY_CDRNX_TEMP_DIR is not writable.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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7. The program has not been installed successfully. Please contact support. (Directory specified by environment variable ELY_CDRNX_CSV_LOG_DIR does not exist.) The program has not been installed successfully. Please contact support. (Directory specified by environment variable ELY_CDRNX_CSV_LOG_DIR is not writable.) | ||
| A problem occurred with the folder structure, configuration file, or environmental variables following installation. Please contact support. | ||
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8. Failed to get a license. Please contact support. (Failed to communicate with license server.) Failed to get a license. Please contact support. (Environment variable ELY_SEC_PORT is not defined.) Failed to get a license. Please contact support. (Environment variable ELY_SEC_SERVER is not defined.) Failed to get a license. Please contact support. | ||
| An error involving the license has occurred. Please contact support. | ||
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9. Directory specified by button [Tests] > [Customize] does not exist. Directory specified by button [Tests] > [Customize] is not writable. | ||
| Make sure the folder specified for CSV output in the Check-Mate customization dialog box exists and is not write-protected. If these requirements are met but the error persists, please contact support. | ||
| 10. Checking has been canceled. | ||
| Displayed if you click the Cancel button during processing. | ||
| 11. Checking failed. | ||
| An unknown error occurred during the PDQ inspection. Please contact support. | ||
| 12. Failed to write csv log file. | ||
| Make sure the inspection results CSV file is not in use by another program. If this requirement is met but the message is displayed again, please contact support. | ||
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13. The install folder is not writable. Failed to change settings. The folder is not writable. | ||
| Make sure that CADdoctor for NX destination directory, temporary directory, and result CSV file directory exist and are not write-protected. If this requirement is met but the message is displayed again, please contact support. | ||